Split payments allow a single transaction to be paid using multiple tender types or across multiple customers. This is commonly used in restaurants and retail environments. This guide explains how to process split payments correctly.
Step-by-Step Instructions
- In the Register app, add all items to the order and tap 'Charge' to proceed to the payment screen.
- On the payment screen, tap 'Split Payment' (or the split icon).
- Choose how to split: even split by number of guests, by item (each guest pays for their items), or by custom amount.
- Process the first payment: select the tender type (card, cash, gift card) and complete the transaction. The remaining balance is displayed.
- Process the second and subsequent payments for the remaining balance. Repeat until the total is paid in full.
- A receipt is generated for each payment portion. Customers can receive individual receipts.
- The full transaction appears as one order in your reporting, with each payment portion itemized.
📌 Important Note: Split payments between cash and card require the cashier to manage change accurately for the cash portion before charging the card portion for the remainder.
Frequently Asked Questions
Yes. Enter the amount to charge the first card (not the full total). Clover will show the remaining balance, which you then charge to the second card.
Yes. Open the saved tab, then proceed to 'Charge' and use the split payment options at that point.
The declined portion must be re-processed with a different payment method. Successfully charged portions are not reversed automatically.
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