Refunds and voids are handled differently in Clover. A void cancels a transaction before it settles (no fees), while a refund returns funds after settlement (fees may apply). This guide explains both processes clearly.
Step-by-Step Instructions
- To VOID (same-day, before batch close): Open the Register app. Navigate to the Transactions app. Select the transaction and tap 'Void.' Confirm. The authorization is released and the customer is not charged.
- To REFUND (after settlement): Open the Transactions app from the Clover home screen. Locate the original transaction.
- For a full refund: tap the transaction, then tap 'Refund All.' Confirm the amount. Funds return to the customer's card within 3–5 business days.
- For a partial refund: tap 'Refund,' enter the specific dollar amount to be refunded, and confirm. Partial refunds are only available after settlement.
- A refund receipt will be available to print or send digitally to the customer.
- Refunds processed through Clover are automatically reconciled in your reporting dashboard under Reports > Transactions.
📌 Important Note: You must have Manager or Admin permissions to process refunds. Employee-level roles cannot issue refunds unless explicitly granted permission in the Employees settings.
Frequently Asked Questions
Yes. Navigate to Transactions, locate the cash transaction, and select 'Refund.' Clover will prompt you to issue the cash refund manually from your drawer and record it.
Credit card refunds typically take 3–5 business days to appear on the customer's statement, depending on their issuing bank.
Clover requires refunds to the original payment method. If the card is unavailable, you will need to issue a manual refund (cash or check) outside of Clover and record it accordingly.
Still having trouble?
Our Clover experts resolve most issues in under 15 minutes — available 24/7.
Contact KloverSupport →