Printer failures are among the most disruptive issues for restaurants and retailers on Clover POS. Whether your receipt printer or kitchen order printer has stopped responding, these steps will diagnose and resolve the issue quickly.
Step-by-Step Instructions
- Open the Clover Printer app from the home screen. Verify the printer status shows 'Connected.' If it shows 'Offline,' proceed to the next step.
- Check all physical cable connections: power cable from printer to outlet, and Ethernet or USB cable from printer to your network hub or Clover device.
- Confirm the printer and your Clover device are on the same Wi-Fi network or wired LAN. Devices on different networks cannot communicate.
- Open the printer cover and check for paper jams. Remove any jammed paper, reload the roll with the thermal (shiny) side facing the print head, and close the cover firmly.
- From the Printer app, tap the printer name and select 'Print Test.' If a test page prints, the printer is functional.
- If the printer does not appear in the app, tap the '+' icon to re-add it. Select the printer type (receipt, order, or label) and follow the on-screen pairing steps.
- Restart both the printer and the Clover device, then re-test.
📌 Important Note: If using a Bluetooth printer, ensure Bluetooth is enabled on the Clover device under Settings > Connections. Both devices must be within 30 feet for stable pairing.
Frequently Asked Questions
Navigate to the Clover Printer app, select the order printer, and verify it is assigned as an 'Order Printer.' Also confirm the items in your inventory have the correct printer label attached.
Blank receipts indicate the thermal paper is loaded backward. The thermal (heat-reactive) side must face the print head — typically the inside of the roll.
Yes. Clover supports multiple printers. Each printer is added individually in the Printer app and assigned a role — receipt, order, or label.
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