A frozen or unresponsive touchscreen is one of the most common Clover POS issues merchants face, often during peak service hours. This guide provides device-specific hard reset procedures to restore your system immediately without losing any data.
Step-by-Step Instructions
- Clover Flex: Hold the power button on the right side of the device for approximately 50 seconds. Release when the device reboots.
- Clover Mini: Open the receipt paper door. Locate the small green reset button beneath the paper roll. Press and hold for 15–20 seconds until the device restarts.
- Clover Station / Station Duo: Locate the white power button on the lower-right side edge. Hold for 10 seconds. The screen will go dark and restart.
- After reboot, verify the device connects to your network and loads the Clover home screen.
- If the screen remains unresponsive after two hard resets, an app conflict may be the cause — check the App Market for pending updates.
- If the issue persists after updating all apps and rebooting twice, contact KloverSupport for a device exchange assessment.
📌 Important Note: A hard reset does NOT erase transaction data. All sales, inventory, and employee data is stored securely in the Clover cloud.
Frequently Asked Questions
The most common causes are low device memory, a pending software update, or an app conflict. After rebooting, ensure all apps are updated via the Clover App Market.
No. All Clover data syncs to the cloud. A hard reset only restarts the local device — no data is lost.
Log into your Clover Web Dashboard at dashboard.clover.com to verify. Transactions that reached the authorization stage are typically captured even if the screen froze afterward.
Still having trouble?
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