A Clover device that refuses to power on can halt operations entirely. This guide covers power-related issues for all Clover models including dead batteries, power supply problems, and boot loop errors.
Step-by-Step Instructions
- For Clover Flex: connect to the original charger and allow 15–30 minutes before attempting to power on. Press and hold the power button for 3 seconds.
- For Clover Mini and Station: verify the power cable is firmly seated in the device and the power adapter is plugged into a working outlet.
- Check for the charging indicator LED. On the Flex, a solid or pulsing LED indicates charging. No LED suggests a faulty cable or charger.
- Attempt a forced reboot: Clover Flex — hold power 50+ seconds. Clover Mini — press and hold the green reset button inside the paper door for 20 seconds. Clover Station — hold side power button 10 seconds.
- If the device shows a boot loop (repeatedly restarts without reaching the home screen): attempt a factory reset by holding power and volume down simultaneously during boot.
- Warning: a factory reset will delete local app data but all cloud data (transactions, inventory, employees) is preserved and will re-sync on login.
- If none of these steps work, the device has a hardware failure. Contact KloverSupport with your device serial number.
📌 Important Note: Clover devices under active merchant processing plans may qualify for replacement under Fiserv's hardware warranty program. Contact your processor for warranty terms and eligibility.
Frequently Asked Questions
Check the Transactions dashboard once the device is restored to verify whether the transaction was captured before the power failure.
The LED indicator will glow amber (charging) or green (fully charged). Briefly pressing the power button will show a battery percentage without fully waking the screen.
No. A factory reset clears local device data only. All transactions, inventory, and customer data remain in the Clover cloud and re-sync when you log back in.
Still having trouble?
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