A network error during payment processing means Clover cannot reach the payment authorization servers. This guide helps you diagnose and resolve the issue quickly while protecting customers from double charges.
Step-by-Step Instructions
- STOP — do not immediately re-process the payment. First verify whether the original payment captured.
- Check your internet connection: confirm other devices on your network have internet access.
- Check status.clover.com. If a payment processing outage is indicated, you must wait for resolution.
- Restart your router/modem. Allow 60 seconds for it to fully restart, then retry.
- On the Clover device, go to Settings > Wi-Fi and verify the device is still connected to your network.
- Open the Transactions app and search for the transaction by amount and time — if it shows 'Approved,' the payment captured and you must NOT re-charge the customer.
- As a temporary workaround, enable offline mode (if pre-configured) to queue transactions until connectivity is restored.
📌 Important Note: Never double-charge a customer after a network error. Always verify in the Transactions dashboard before re-processing a payment. Double-charges are the leading cause of chargebacks.
Frequently Asked Questions
High network congestion during peak hours can cause timeouts. Consider upgrading your internet bandwidth or dedicating a separate connection for your Clover devices.
Clover recommends a minimum of 1 Mbps per device. For multiple devices, 5–10 Mbps dedicated to POS operations is recommended.
Monitor status.clover.com for updates. For urgent issues, contact your processor's support line. KloverSupport customers can contact us directly for guided assistance.
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