A lost or unstable Wi-Fi connection prevents Clover from processing payments and syncing data. This guide covers how to diagnose connectivity issues and restore a stable connection for all Clover device types.
Step-by-Step Instructions
- On your Clover device, go to Settings > Wi-Fi and confirm Wi-Fi is toggled ON. Verify the correct network SSID is selected.
- Check whether other devices on the same network have internet access. If they do not, the issue is with your router or ISP — not Clover.
- Restart your router/modem: unplug from power, wait 30 seconds, then plug back in. Allow 60 seconds for it to fully restart.
- On the Clover device, forget the current Wi-Fi network (Settings > Wi-Fi > tap network name > Forget), then re-enter the password to reconnect.
- Ensure the Clover device is within adequate range of the router. Move the device closer if needed.
- If you are on a dual-band router, try switching to the 2.4 GHz network for more stable connectivity over distance.
- If issues persist, connect to a mobile hotspot temporarily to confirm the Clover device itself is functioning.
📌 Important Note: Clover requires a minimum of 1 Mbps download speed per device. For multi-device setups, a dedicated network segment for Clover devices is recommended.
Frequently Asked Questions
Clover has a limited offline mode for Flex and Mini. In offline mode, it queues transactions that process once connectivity is restored. However, bank authorization cannot be confirmed offline, which carries financial risk.
This typically indicates a DNS or firewall issue. Ensure your router is not blocking Clover's payment processing domains. Contact your ISP or IT administrator.
Go to Settings > Wi-Fi > tap the connected network name. The IP address is displayed in the network detail screen.
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