Clover's offline mode allows certain devices to continue accepting payments when your internet connection is unavailable. Understanding how offline mode works — and its limitations — is critical for managing risk during outages.
Step-by-Step Instructions
- Offline mode must be enabled BEFORE an outage occurs. From dashboard.clover.com, navigate to Setup > Payments > Offline Payments, and enable 'Offline Payments.'
- Set an offline transaction limit (e.g., $50 per transaction). Transactions above this threshold will be declined in offline mode.
- When internet goes down, Clover displays an 'Offline Mode' banner. The device continues to accept card swipes and EMV chip payments within the set limit.
- Offline transactions are queued locally on the device. They submit for processing automatically once connectivity is restored.
- Upon reconnection, review the pending transaction queue in the Transactions app to confirm all queued transactions processed successfully.
- Note: Contactless (tap-to-pay) payments and some card types may not work in offline mode.
📌 Important Note: Offline mode carries financial risk. If a customer's card is declined by their bank when the queue is submitted, you bear the loss. Set conservative offline limits and always monitor your queue after reconnecting.
Frequently Asked Questions
Yes. The Clover Flex and Clover Mini support offline mode. The Clover Station requires a continuous connection for full payment processing functionality.
Clover typically holds offline transactions for up to 7 days. After that, they may expire. Restore connectivity as soon as possible.
No. Refunds require an active internet connection to communicate with the payment processor.
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