Clover offers a built-in customer loyalty solution that rewards repeat customers with points redeemable for discounts. A properly configured loyalty program increases customer retention and average ticket size.
Step-by-Step Instructions
- From the Clover App Market, install the 'Promos' or 'Rewards' app if not already installed.
- In the web dashboard, navigate to Customers > Loyalty. Set up your points structure: e.g., 1 point per $1 spent.
- Configure reward thresholds: e.g., 100 points = $5 reward. Set expiration rules if desired.
- At checkout, the cashier can look up the customer by name, phone number, or email using the Clover Register. Points are updated automatically after the transaction.
- Communicate your loyalty program to customers: include it on receipts, post signage at the register, and train staff to mention it at checkout.
- Review loyalty reports in the web dashboard to track enrollment, point issuance, and reward redemptions.
📌 Important Note: Ensure customer consent is obtained before enrolling them in the loyalty program, in compliance with local data privacy regulations such as CCPA or applicable state laws.
Frequently Asked Questions
If you have the customer-facing portal enabled, customers can check their own balances. Otherwise, staff can look up a customer's balance at the register.
Yes, if all locations are under the same Clover merchant account. Customers earn and redeem points across all linked locations.
Confirm the loyalty app is installed and active on all devices. Check for app updates in the App Market. If syncing continues to fail, contact KloverSupport.
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