Contactless payments including Apple Pay, Google Pay, and tap-to-pay cards are increasingly preferred by customers. All current-generation Clover devices support NFC. This guide covers enabling and troubleshooting contactless payments.
Step-by-Step Instructions
- Confirm your Clover device model supports NFC. All current-generation Clover Flex, Mini, and Station Duo models include built-in NFC antennas.
- NFC is enabled by default on compatible devices. To verify: go to Settings > Connections and confirm 'NFC' is toggled on.
- At checkout, the customer holds their phone or card near the NFC symbol on the Clover device. A beep or checkmark confirms successful tap.
- If tap payments are not working: verify NFC is enabled, ensure nothing is covering the antenna area (stickers, metal stands), and reboot the device.
- For Apple Pay and Google Pay: these process as standard card transactions. No additional setup is required beyond NFC being enabled.
- If a tap fails, instruct the customer to insert their chip. The chip reader is always a reliable fallback.
- Review NFC transactions in your Transactions report — they show as 'Contactless' or the specific wallet type.
📌 Important Note: NFC transactions are typically processed as credit transactions regardless of whether the underlying card is a debit card, which may affect your transaction fee structure. Confirm with your processor.
Frequently Asked Questions
The most common causes are NFC disabled in settings, a physical obstruction over the antenna, or a device firmware issue. Try rebooting the device and retesting.
This depends on your processor's fee schedule. Contact your processor to understand if contactless transactions are priced differently from chip transactions.
Yes. Apple Watch (via Apple Pay) and Android smartwatches (via Google Pay) work the same way as tapping a phone.
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