Locked out of your Clover account or forgotten your device PIN? This guide covers how to reset both your web dashboard password and employee device PINs quickly and securely.
Step-by-Step Instructions
- To reset your web dashboard password: visit dashboard.clover.com and click 'Forgot Password?' Enter the email address on your account.
- Check your email for a password reset link. The link expires within 30 minutes — use it promptly.
- Create a new strong password (minimum 8 characters, including uppercase, lowercase, number, and special character). Save it securely.
- To reset an employee's device PIN: log into dashboard.clover.com with Admin credentials, navigate to Employees, select the employee, and update the PIN field.
- Communicate the new PIN to the employee securely — not via unsecured messaging apps.
- If the Admin account itself is locked: contact your merchant processor's support line with your Merchant ID to verify identity and regain access.
- After regaining access, review recent account activity for any unauthorized changes.
📌 Important Note: Do not share your Admin password with employees. Use role-based access (Manager and Employee accounts) to give staff the access they need without granting Admin-level control.
Frequently Asked Questions
Contact your merchant processor's support team directly. They will verify your identity via merchant account information before assisting with email updates.
No. Only Admin and Manager-level accounts can change employee PINs through the dashboard.
Security best practice recommends changing passwords every 90 days and immediately any time you suspect a security breach.
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